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Applied Learning Applied Learning

Certificate in Applied Learning (Vocational English)– English for Service Professionals (QF Level 3)

QF Level: 3

QR Registration No.: 21/000099/L3

Registration Validity Period:  02/02/2021 to 31/08/2028

Programme Objectives

The programme aims to:

1. develop students’ English proficiency and generic skills through practice in simulated or near authentic vocational contexts and application;

2. enhance students’ awareness of the role of English in authentic work environments;

3. develop students’ career-related competencies, foundation skills (notably communication skills), thinking skills and people skills as well as to nurture their positive values and attitudes as in Applied Learning (ApL) curriculum pillars through application and practice; and

4. enable students to lay a good English foundation for further studies or work.

Programme Information

Intended Learning Outcomes (ILOs) of the Programme

On completion of the programme, students should be able to

1. cope with the demands of communication in English in general work contexts and specific fields/work sectors with some confidence;

2. comprehend spoken and written texts, participate in oral interactions and produce written correspondence with reasonable clarity and appropriacy in a wide range of largely familiar contexts; and

3. develop self-understanding for further studies and career development in the related field.

Modules

Selected Topics

Assessment Method

Module 1:

Listening and Speaking (QF Level 2)

 

  1. Pleasure and Leisure
  1. Giving self-introduction
  2. Making suggestions and plans
  3. Asking for information (locations, goods and services)
  4. Describing/discussing gadgets and games
  5. Interacting on social media

 

  1. Local Knowledge
  1. Giving general information about living and studying in Hong Kong
  2. Talking about famous/popular places in Hong Kong
  3. Recommending places and activities
  4. Discussing options
  5. Expressing preferences and making choices
  6. Conducting small talks

 

  1. Enquiry and Reply
  1. Talking about tools, equipment and supplies
  2. Greeting and attending to clients/customers
  3. Accepting payments and thanking the clients/customers
  4. Giving directions and instructions on the premises
  5. Offering assistance and responding to enquiries
  6. Answering calls and taking phone messages

 

Listening, Vocabulary and

Grammar Test

 

Speaking Assessment:

Individual Response

Module 2:

Reading and Writing (QF Level 2)

  1. Process and Procedure
  1. Understanding information on products and services
  2. Understanding basic documents/routine work messages
  3. Understanding rules and regulations
  4. Understanding information on store events and promotions
  5. Writing routine work messages/simple replies to answer customers’ enquiries

 

  1. Problems and Solutions
  1. Understanding cross-cultural communication
  2. Describing an event or a scene
  3. Replying to complaints and suggesting solutions
  4. Completing a complaint form/report for customers
  5. Delivering negative news and offering apologies in routine messages

 

  1. Internship and Apprenticeship
  1. Reading about options in academic education and vocational training
  2. Reading success stories of young entrepreneurs
  3. Understanding specific and transferable job skills
  4. Identifying strengths and weaknesses
  5. Describing skills and abilities
  6. Describing personal hopes and expectations

 

Reading, Vocabulary and 

Grammar Test

 

Writing Assessment:

Completing an Online Complaint Form for a Customer

Module 3:

Listening and Speaking (QF Level 3)

  1. Industry-specific English I: Tourism and Hospitality; Airline and Airport Services
  1. Describing facilities
  2. Talking about food and beverages
  3. Marking and taking hotel, restaurant and flight reservations
  4. Providing check-in and check-out services
  5. Participating in problem-solving discussion/negotiation
  6. Describing/explaining highlights and features in tours and itineraries
  7. Describing/explaining menus to customers
  8. Handling enquiries/requests/complaints from hotel guests, restaurant patrons, tourists and passengers
  9. Reporting information from different sources

 

  1. Industry-specific English II: Design and Technology; Leisure and Recreation
  1. Describing designs and designed objects
  2. Describing features of a good design
  3. Discussing issues related to information technology (e.g. security and safety)
  4. Explaining the functions and benefits of leisure facilities/services
  5. Explaining the functions and benefits of designs and designed objects
  6. Participating in a problem-solving discussion
  7. Expressing preferences for various options and reaching an agreement in negotiation
  8. Answering general enquiries from guests and visitors
  9. Answering fault diagnosis questions from customers and offering solutions

 

Listening, Vocabulary and

Grammar Test

 

Group Speaking Assessment:

Negotiation

Module 4:

Reading and Writing (QF Level 3)

  1. Communicating for Employment
  1. Understanding the appropriate communication skills and etiquette for seeking employment
  2. Evaluating job advertisements
  3. Reading about prospective employers
  4. Writing a comprehensive curriculum vitae and cover letter
  5. Making requests for references/interviews
  6. Fighting fear by drafting and polishing responses for frequently-asked questions in job interviews
  7. Describing problem-solving experiences/success stories
  8. Describe personal hopes and expectations
  9. Describing experiences and achievements in education and training

 

  1. Socialising at/ after Work
  1. Understanding the importance of social networking at the workplace
  2. Understanding the importance of building trust, developing empathy and creating a positive work culture/environment
  3. Understanding how culture affects communication
  4. Understanding the importance of capitalising on a diverse workforce
  5. Expressing preferences in entertainment options and arrangements
  6. Writing tactfully in different social situations
  7. Posting and networking on social media

 

Reading, Vocabulary and

Grammar Test

 

Writing Assessment:

Writing a Cover Letter

Medium of Instruction

English

Entry Requirements

Applicants shall be Secondary 3 or Secondary 4 students. Secondary 3 students can apply in advance but they must be in Secondary 4 when the Applied Learning course starts. Whereas Secondary 4 students can choose to study the course either in Secondary 4 or when they reach Secondary 5.

Programme Duration

18 months

Awards

Upon successful completion of the programme, students will be awarded Certificate in Applied Learning (Vocational English) – English for Service Professionals (QF Level 3) within the HKU system through HKU SPACE.

Students who choose to exit the programme upon completion of Module 1 Listening and Speaking (QF Level 2) and fulfil the attendance requirement will be awarded Certificate in Applied Learning (Vocational English) – English for Service Professionals [Listening and Speaking] (QF Level 2).

(QF Level 2; QR registration number: 21/000100/L2; Validity Period: from 02/02/2021 To 31/08/2028)

Students who choose to exit the programme upon completion of Module 2 Reading and Writing (QF Level 2) and fulfil the attendance requirement will be awarded Certificate in Applied Learning (Vocational English) – English for Service Professionals [Reading and Writing] (QF Level 2).

(QF Level 2; QR registration number: 21/000101/L2; Validity Period: from 02/02/2021 To 31/08/2028)

Students who choose to exit the programme upon completion of Module 3 Listening and Speaking (QF Level 3) and fulfil the attendance requirement will be awarded Certificate in Applied Learning (Vocational English) – English for Service Professionals [Listening and Speaking] (QF Level 3).

(QF Level 3; QR registration number: 21/000102/L3; Validity Period: from 02/02/2021 To 31/08/2028)

Students who choose to exit the programme upon completion of Module 4 Reading and Writing (QF Level 3) and fulfil the attendance requirement will be awarded Certificate in Applied Learning (Vocational English) – English for Service Professionals [Reading and Writing] (QF Level 3).

(QF Level 3; QR registration number: 21/000103/L3; Validity Period: from 02/02/2021 To 31/08/2028)

Mark-grade Conversion Table

Grades

Marks

Overall Rating

Grade Descriptors

A

80 - 100

Excellent

Work that demonstrates a superior understanding of the subject matter, being able to develop in-depth solutions to related problems, and with evidence of an extensive knowledge base, original thinking, the capacity to make critical evaluations, and very good organisation and presentation.

B

65 - 79

Good

Work that demonstrates a good understanding of the subject matter, being able to develop solutions to related problems, and with evidence of critical capacity and accuracy, analytical ability, a reasonable understanding of issues and clear organisation and presentation.

C

50 - 64

Satisfactory

Work that demonstrates a sufficient understanding of the subject matter, being able to develop rudimentary solutions to related problems and with evidence of some attempts at analytical thinking, and average presentation and accuracy.

D

40 - 49

Pass

Work that demonstrates a basic familiarity with the subject matter, and with evidence of marginal accuracy, acceptable presentation and organisation.

U

<40

Fail

Work showing little evidence of familiarity with the subject matter, with poor accuracy, presentation and/or organisation.

Enquiries

Email: ccadmissions@hkuspace.hku.hk

Tel: 3416 6338

Leave/Early Leave Application Form

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