QF Level: 3

QR Registration No.: 21/000099/L3

Registration Validity Period:  02/02/2021 to 31/08/2028

Modules

Selected Topics

Assessment Method

Module 1:

Listening and Speaking (QF Level 2)

1. Pleasure and Leisure

19. Giving self-introduction
19. Making suggestions and plans
19. Asking for information (locations, goods and services)
19. Describing/discussing gadgets and games
19. Interacting on social media

2. Local Knowledge

19. Giving general information about living and studying in Hong Kong
19. Talking about famous/popular places in Hong Kong
19. Recommending places and activities
19. Discussing options
19. Expressing preferences and making choices
19. Conducting small talks

3. Enquiry and Reply

19. Talking about tools, equipment and supplies
19. Greeting and attending to clients/customers
19. Accepting payments and thanking the clients/customers
19. Giving directions and instructions on the premises
19. Offering assistance and responding to enquiries
19. Answering calls and taking phone messages

Listening, Vocabulary and

Grammar Test

Speaking Assessment:

Individual Response

Module 2:

Reading and Writing (QF Level 2)

1. Process and Procedure

19. Understanding information on products and services
19. Understanding basic documents/routine work messages
19. Understanding rules and regulations
19. Understanding information on store events and promotions
19. Writing routine work messages/simple replies to answer customers’ enquiries

2. Problems and Solutions

19. Understanding cross-cultural communication
19. Describing an event or a scene
19. Replying to complaints and suggesting solutions
19. Completing a complaint form/report for customers
19. Delivering negative news and offering apologies in routine messages

3. Internship and Apprenticeship

19. Reading about options in academic education and vocational training
19. Reading success stories of young entrepreneurs
19. Understanding specific and transferable job skills
19. Identifying strengths and weaknesses
19. Describing skills and abilities
19. Describing personal hopes and expectations

Reading, Vocabulary and 

Grammar Test

Writing Assessment:

Completing an Online Complaint Form for a Customer

Module 3:

Listening and Speaking (QF Level 3)

1. Industry-specific English I: Tourism and Hospitality; Airline and Airport Services

19. Describing facilities
19. Talking about food and beverages
19. Marking and taking hotel, restaurant and flight reservations
19. Providing check-in and check-out services
19. Participating in problem-solving discussion/negotiation
19. Describing/explaining highlights and features in tours and itineraries
19. Describing/explaining menus to customers
19. Handling enquiries/requests/complaints from hotel guests, restaurant patrons, tourists and passengers
19. Reporting information from different sources

2. Industry-specific English II: Design and Technology; Leisure and Recreation

19. Describing designs and designed objects
19. Describing features of a good design
19. Discussing issues related to information technology (e.g. security and safety)
19. Explaining the functions and benefits of leisure facilities/services
19. Explaining the functions and benefits of designs and designed objects
19. Participating in a problem-solving discussion
19. Expressing preferences for various options and reaching an agreement in negotiation
19. Answering general enquiries from guests and visitors
19. Answering fault diagnosis questions from customers and offering solutions

Listening, Vocabulary and

Grammar Test

Group Speaking Assessment:

Negotiation

Module 4:

Reading and Writing (QF Level 3)

1. Communicating for Employment

19. Understanding the appropriate communication skills and etiquette for seeking employment
19. Evaluating job advertisements
19. Reading about prospective employers
19. Writing a comprehensive curriculum vitae and cover letter
19. Making requests for references/interviews
19. Fighting fear by drafting and polishing responses for frequently-asked questions in job interviews
19. Describing problem-solving experiences/success stories
19. Describe personal hopes and expectations
19. Describing experiences and achievements in education and training

2. Socialising at/ after Work

19. Understanding the importance of social networking at the workplace
19. Understanding the importance of building trust, developing empathy and creating a positive work culture/environment
19. Understanding how culture affects communication
19. Understanding the importance of capitalising on a diverse workforce
19. Expressing preferences in entertainment options and arrangements
19. Writing tactfully in different social situations
19. Posting and networking on social media

Reading, Vocabulary and

Grammar Test

Writing Assessment:

Writing a Cover Letter

Grades

Marks

Overall Rating

Grade Descriptors

A

80 - 100

Excellent

Work that demonstrates a superior understanding of the subject matter, being able to develop in-depth solutions to related problems, and with evidence of an extensive knowledge base, original thinking, the capacity to make critical evaluations, and very good organisation and presentation.

B

65 - 79

Good

Work that demonstrates a good understanding of the subject matter, being able to develop solutions to related problems, and with evidence of critical capacity and accuracy, analytical ability, a reasonable understanding of issues and clear organisation and presentation.

C

50 - 64

Satisfactory

Work that demonstrates a sufficient understanding of the subject matter, being able to develop rudimentary solutions to related problems and with evidence of some attempts at analytical thinking, and average presentation and accuracy.

D

40 - 49

Pass

Work that demonstrates a basic familiarity with the subject matter, and with evidence of marginal accuracy, acceptable presentation and organisation.

U

<40

Fail

Work showing little evidence of familiarity with the subject matter, with poor accuracy, presentation and/or organisation.