Module 1:

Certificate in Applied Learning (Vocational English) – English for Service Professionals [Listening and Speaking]

(QF Level 2)

Part I: Pleasure and Leisure

• Giving self-introduction
• Making suggestions and plans
• Asking for information (locations, goods and services)
• Describing/discussing gadgets and games
• Interacting on social media

Listening, Vocabulary and

Grammar Test

Speaking Assessment:

Individual Response

Part II: Local Knowledge

• Giving general information about living and studying in Hong Kong
• Talking about famous/popular places in Hong Kong
• Recommending places and activities
• Discussing options
• Expressing preferences and making choices
• Conducting small talks

Part III: Enquiry and Reply

• Talking about tools, equipment and supplies
• Greeting and attending to clients/customers
• Accepting payments and thanking the clients/customers
• Giving directions and instructions on the premises
• Offering assistance and responding to enquiries
• Answering calls and taking phone messages

Module 2:

Certificate in Applied Learning (Vocational English) – English for Service Professionals [Reading and Writing]

(QF Level 2)

Part I: Process and Procedure

• Understanding information on products and services
• Understanding basic documents/routine work messages
• Understanding rules and regulations
• Understanding information on store events and promotions
• Writing routine work messages/simple replies to answer customers’ enquiries

Reading, Vocabulary and 

Grammar Test

Writing Assessment:

Completing an Online Complaint Form for a Customer

Part II: Problems and Solutions

• Understanding cross-cultural communication
• Describing an event or a scene
• Replying to complaints and suggesting solutions
• Completing a complaint form/report for customers
• Delivering negative news and offering apologies in routine messages

Part III: Internship and Apprenticeship

• Reading about options in academic education and vocational training
• Reading success stories of young entrepreneurs
• Understanding specific and transferable job skills
• Identifying strengths and weaknesses
• Describing skills and abilities
• Describing personal hopes and expectations

Module 3:

Certificate in Applied Learning (Vocational English) – English for Service Professionals [Listening and Speaking]

(QF Level 3)

Part I: Industry-specific English 1: Tourism and Hospitality; Airline and Airport Services)

• Describing facilities
• Talking about food and beverages
• Making and taking hotel, restaurant and flight reservations 
• Providing check-in and check-out services
• Participating in a problem-solving discussion/negotiation
• Describing/explaining highlights and features in tours and itineraries
• Describing/explaining menus to customers
• Handling enquiries/requests/complaints from hotel guests, restaurant patrons, tourists and passengers
• Reporting information from different sources

Listening, Vocabulary and

Grammar Test

Speaking Assessment:

Negotiation

Part II: Industry-specific English 2: Design and Technology; Leisure and Recreation

• Describing designs and designed objects
• Describing features of a good design
• Discussing issues related to Information Technology (e.g. security and safety)
• Explaining the functions and benefits of leisure facilities/services
• Explaining the functions and benefits of designs and designed objects
• Participating in a problem-solving discussion
• Expressing preferences for various options and reaching an agreement in negotiation
• Answering general enquiries from guests and visitors
• Answering fault diagnosis questions from customers and offering solutions

Module 4:

Certificate in Applied Learning (Vocational English) – English for Service Professionals [Reading and Writing]

(QF Level 3)

Part I: Communicating for Employment

• Understanding the appropriate communication skills and etiquette for seeking employment 
• Evaluating job advertisements
• Investigating/reading about prospective employers
• Writing a comprehensive curriculum vitae and cover letter
• Making requests for references/interviews
• Fighting fear by drafting and polishing responses for frequently-asked questions in job interviews
• Describing problem-solving experiences/success stories
• Describing personal hopes and expectations
• Describing experiences and achievements in education and training

Reading, Vocabulary and

Grammar Test

Writing Assessment:

Writing a Cover Letter

Part II: Socialising at/after Work

• Understanding the importance of social networking at the workplace
• Understanding the importance of building trust, developing empathy and creating a positive work culture/environment
• Understanding how culture affects communication
• Understanding the importance of capitalising on a diverse workforce
• Expressing preferences in entertainment options and arrangements
• Writing tactfully at different social situations
• Posting and networking on social media