Frequently Asked Questions - New Student Welcome Page - Admission - HKU SPACE Community College

Frequently Asked Questions

Q1: What is my student number?

A1: Your student number is the same as the offer number stated on your offer letter/email.

 

Q2: How can I apply for the Student Identity Card and Facilities Access Card?

A2: All new students will be arranged to have their student cards made on the Orientation Day of the respective programmes. Students will normally receive the Student Identity Card on the same day. For collection arrangements of the Facilities Access Card, please pay attention to the student notice in Learner Portal in late September.

 

Q3: When can I receive the student timetable?

A3: The first semester will commence on 13 September 2024. You can view your class timetable after 2:00 pm on 6 September 2024 (tentatively) by following the steps below:

  1. Login to Learner Portal.

  2. Click “My Resources” tab.

  3. Click “Community College” and select the “Student Self-service” hyperlink.

  4. Click the “SCORE (Student and Course Record System)” hyperlink.

  5. After accessing SCORE, you will be directed to the Main Menu page. Select "Frequently Used Pages (Student)" and click "My Class Schedule".

 

Q4: When can I swap classes?

A4: The Class Swapping Exercise will be arranged in the first week of the semester. For the relevant rules and details, please refer to the student notice on Learner Portal.

 

Q5: What is my Learner Portal email address?

A5: Your official College email address is xxxxxxxx@learner.hkuspace.hku.hk (xxxxxxxx refers to your student number).

 

Q6: How can I log in to Learner Portal?

A6: For first-time users, please follow the steps below for setting up your account password and logging in.

  1. Enter HKU SPACE Learner Portal.

  2. Click the “Sign In” button.

  3. Under "For Student", click the word "here" after "First Time User / Forgot Password...".

  4. Enter your 8-digit Student ID No. (i.e. your offer number on your offer letter/email) and Captcha, then click “Confirm”.

  5. Select to receive validation code by either mobile phone (SMS) or personal email and click “Confirm”.

  6. Enter the validation code you receive and click “Confirm”.

  7. Create your account password and click “Confirm”.

  8. Once your password has been updated, a confirmation message will be shown. Acknowledgement will be sent to your mobile phone (SMS) or mailbox.

  9. Repeat steps 1-2 and enter your ID and password to log in.

 

Q7: How to apply for the MTR Student Travel Scheme?

A7: Applications for MTR Student Travel Scheme can be submitted via MTR website. 

 

Q8: What is the deadline to apply for government financial assistance schemes?

A8: The application deadline for the Financial Assistance Schemes for Post-Secondary Students (FASP) and the Non-means-tested Loan Schemes for Post-Secondary Students (NLSPS) is 27 September 2024.

 

Q9: I cannot settle the tuition fee by the deadline, what can I do?

A9: Please contact the College Office at ccad@hkuspace.hku.hk (Associate Degree Programmes)/ cchd@hkuspace.hku.hk (Higher Diploma Programmes)/ ccdfs@hkuspace.hku.hk (Diploma in Foundation Studies Programmes).

 

Q10: What is the eligibility of registration fee/ tuition fee refund application?

A10: A refund applicant must have accepted: 

  1. a 2024/25 offer of a full-time University Grants Committee-funded (UGC-funded) bachelor’s degree programme (please note that programmes offered by the Hong Kong Metropolitan University and The Hong Kong Academy of Performing Arts are NOT UGC-funded); or

  2. a 2024/25 subsidised place of a full-time bachelor’s degree programme under Study Subsidy Scheme for Designated Professions / Sectors (SSSDP).

Please refer to the table below regarding the eligibility for a refund:

Funding Category

Study Level of the Offer

Eligible to Refund

University Grants Committee-funded

(UGC-funded)

Full-time Bachelor's Degree

Yes

Sub-degree

(Associate Degree/Higher Diploma)

No

Study Subsidy Scheme for Designated Professions/Sectors

(SSSDP)

Full-time Bachelor's Degree

Yes

Sub-degree

(Associate Degree/Higher Diploma)

No

Self-financing

Full-time Bachelor's Degree

No

Sub-degree

(Associate Degree/Higher Diploma)

 For more information, please click here for the arrangements of refund application 2024/25.

 

Q11: What supporting documents are required for a refund application?

A11: Refund applicants are required to provide (1) proof of offer to an eligible programme (click here for samples) and proof of acceptance to that programme (e.g. offer letter and payment receipt, or student card of the offering institution which shows the applicant’s name, programme title and the name of the institution); (2) HKU SPACE payment confirmation email or receipt; (3) applicant's HKID card; and (4) a valid bank account document [only applicable for fees paid by Cash/EPS/Cashier's Order/Online PPS/Wechat Pay/Alipay].

 

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