Frequently Asked Questions - New Student Welcome Page - Admission - HKU SPACE Community College
Skip to main content

Frequently Asked Questions

Q1: What is my student number?

A1: Your student number is same as your offer number stated on your offer letter/email.


Q2: How can I apply for Student Card and Facilities Access Card?

A2: All new students will be arranged to prepare the Student Card during Orientation Day of individual programme. For the Facilities Access Card, please pay attention to the student notice which will update you about the release day in late September 2023.


Q3: When can I receive the student timetable?

A3: The first semester of 2023/24 will commence on 14 September 2023 (tentatively). You can view your timetable starting from the afternoon of 7 September 2023 (tentatively) by following the steps below:

  1. Login to the “Learner Portal”( website;
  2. Click “My Resources” tab;
  3. Click “Community College” and select the “Student Self-service” hyperlink;
  4. Click the “SCORE (Student and Course Record System)” hyperlink.
  5. After accessing SCORE, you will be directed to the Main Menu page. Please select Frequently Used Pages(Student) -> My Class Schedule


Q4: When can I swap classes?

A4: The Class Swapping Exercise is scheduled in week 1 of the semester. For the eligibility and other details of class swapping, please refer to the student notice at the Learner Portal.


Q5: What is my Learner Portal Email?

A5: The official College email is (xxxxxxxx refers to your student number).


Q6: How can I login to the Learner Portal?

A6: Please follow the procedures listed for logging into the Portal and setting up your account password

  1. Enter HKU SPACE Learner Portal on;
  2. Click the “Sign In” button;
  3. Under "For Student", click here after the word "First Time User / Forgot Password";
  4. Enter your 8-digit Student ID No. (i.e. your offer number on your offer letter/email), Captcha and click “Confirm”;
  5. Select to receive validation code by either mobile phone (SMS) or personal email and click “Confirm”;
  6. Enter the validation code you receive and click “Confirm”;
  7. Create your new account password and click “Confirm”.
  8. Once your password has been updated, a confirmation message will be shown. Acknowledgement will be sent to your mobile phone (SMS) or mailbox.


Q7: How to apply for the MTR Student Travel Scheme?

A7: In 2023/24 academic year, application for MTR Student Travel Scheme can be submitted via MTR website ( 


Q8: What is the deadline of applying for government financial assistance schemes?

A8: The deadline of application for Financial Assistance Schemes for Post-Secondary Students (FASP) and Non-means-tested Loan Schemes for Post-Secondary Students is 30 September 2023.


Q9: I cannot settle the tuition fee by the deadline, what can I do?

A9: Please refer to the Student Notice related to payment of tuition fee or CC Bot (Whatsapp: +852 9539 9849) for the arrangement of deferred payment. Should you have further questions, please contact the College Office at


Q10: What is the eligibility of registration fee / tuition fee refund application?

A10: A refund applicant must have accepted: 

  1.  a 2023/24 offer from a full-time University Grants Committee-funded (UGC-funded) bachelor’s degree programme (programmes offered by the Open University of Hong Kong and The Hong Kong Academy of Performing Arts are NOT UGC-funded); OR
  2.  a 2023/24 subsidised place from a full-time bachelor’s degree programme under Study Subsidy Scheme for Designated Professions / Sectors (SSSDP).

The category of programme place accepted and the eligibility for refund:

Funding Category

Study Level of the Offer

Eligible to Refund

University Grants Committee-funded


Full-time Bachelor's Degree



(Associate Degree/Higher Diploma)


Study Subsidy Scheme for Designated Professions/Sectors


Full-time Bachelor's Degree



(Associate Degree/Higher Diploma)



Full-time Bachelor's Degree




(Associate Degree/Higher Diploma)

 For more information, please refer to this link for the arrangement for refund application 2023/24.


Q11: What supporting documents are required for refund application?

A11: Refund applicants are required to provide (1) proof of offer to eligible programme (Please click here for sample) and proof of acceptance to that programme (e.g. offer letter and payment receipt / student card of the offering institution which shows the applicant’s name, programme title and name of institution); (2) HKU SPACE payment confirmation email / receipt; (3) HKID card; and (4) a valid bank account document [only applicable for tuition fee paid in Cash/EPS/Cashier's Order/Online PPS/Wechat Pay/Alipay].