Programmes - HKU SPACE Community College
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Certificate in Applied Learning (Vocational English)– English for Service Professionals (QF Level 3)

(QF Level 3; QR registration number: 21/000099/L3; Validity Period: from 2/2/2021 to 31/12/2025)

Programme Objectives

The programme aims to: 

1. Provide opportunities for senior secondary students to enhance their English communication skills in authentic/near-authentic vocational and professional settings so they can cope with the demands of communication in English in general work contexts as well as specific industries (such as tourism and hospitality, airline and airport services, design and technology, and leisure and recreation) in the service sector with considerable level of confidence and clarity; and

2. Enhance students’ flexibility in articulation pathways by increasing their academic literacy, functional workplace literacy as well as critical literacy necessary for a smooth transition from a vocational training route to higher education in colleges and universities.  

Programme Information

Intended Learning Outcomes (ILOs) of the Programme

On completion of the programme, students should be able to:

1. Demonstrate a basic knowledge and understanding of the essential terminology, skills and appropriate linguistic etiquette for a range of communicative events in the service industry;

2. Apply the basic terminology, skills and appropriate linguistic etiquette in a range of communicative events in the service industry;

3. Improve their level of academic literacy, functional workplace literacy as well as critical literacy, and become better prepared for school-to-college/university or school-to-work transition;

4. Develop basic collaboration skills, communication skills, creativity, critical thinking skills, problem-solving skills and learning skills essential for general education and vocational education; and

5. Develop self-understanding for further studies and career development in related fields.

Modules Selected Topics Assessment Method

Module 1:

Certificate in Applied Learning (Vocational English) – English for Service Professionals [Listening and Speaking]

(QF Level 2)

  • Giving a self-introduction
  • Talking about yourself, including experiences, preferences, traits, views and plans
  • Talking about the internet and social media
  • Conducting small talk
  • Recommending places and activities
  • Attending to customers

 

Listening, Vocabulary and

Grammar Test

 

Speaking Assessment:

Individual Response

Module 2:

Certificate in Applied Learning (Vocational English) – English for Service Professionals [Reading and Writing]

(QF Level 2)

  • Reading about education, training, career and entrepreneurship
  • Understanding job advertisements I
  • Exploring advertising and marketing strategies
  • Understanding regulations and procedures
  • Understanding workplace correspondence
  • Completing an incident report

Reading, Vocabulary and 

Grammar Test

 

Writing Assessment:

Completing an Online Complaint Form for a Customer

Module 3:

Certificate in Applied Learning (Vocational English) – English for Service Professionals [Listening and Speaking]

(QF Level 3)

  • Understanding business communication and etiquette I
  • Exploring a range of service industries
  • Talking about accommodation and transport
  • Understanding menus, itineraries and plans
  • Talking about amenities and facilities
  • Providing reservation, check-in and check-out services
  • Handling customers’ enquiries, requests and complaints
  • Talking about products and services
  • Making product presentations
  • Participating in problem-solving discussions

Listening, Vocabulary and

Grammar Test

 

Speaking Assessment:

Negotiation

Module 4:

Certificate in Applied Learning (Vocational English) – English for Service Professionals [Reading and Writing]

(QF Level 3)

  • Understanding business communication and etiquette II
  • Understanding intercultural communication
  • Expressing goodwill to clients and business partners
  • Socialising with colleagues and clients
  • Conducting job searches
  • Understanding job advertisements II
  • Making job applications 
  • Creating a resume and a cover letter
  • Attending job interviews 

Reading, Vocabulary and

Grammar Test

 

Writing Assessment:

Writing a Cover Letter

Medium of Instruction
English

Entry Requirements
Students shall be current Secondary 4 and 5 students who are following the senior secondary curriculum recommended by the Curriculum Development Council (CDC).

Programme Duration
18 months

Awards
Upon successful completion of the programme, students will be awarded Certificate in Applied Learning (Vocational English) – English for Service Professionals (QF Level 3) within the HKU system through HKU SPACE.

  • Students who choose to exit the programme upon completion of Module 1 Everyday Communication and fulfil the attendance requirement will be awarded Certificate in Applied Learning (Vocational English) – English for Service Professionals [Listening and Speaking] (QF Level 2). 
    (QF Level 2; QR registration number: 21/000100/L2; Validity Period: from 2/2/2021 to 31/12/2025)
  • Students who choose to exit the programme upon completion of Module 2 Workplace Communication and fulfil the attendance requirement will be awarded Certificate in Applied Learning (Vocational English) – English for Service Professionals [Reading and Writing] (QF Level 2). 
    (QF Level 2; QR registration number: 21/000101/L2; Validity Period: from 2/2/2021 to 31/12/2025)
  • Students who choose to exit the programme upon completion of Module 3 Business Communication I and fulfil the attendance requirement will be awarded Certificate in Applied Learning (Vocational English) – English for Service Professionals [Listening and Speaking] (QF Level 3). 
    (QF Level 3; QR registration number: 21/000102/L3; Validity Period: from 2/2/2021 to 31/12/2025)
  • Students who choose to exit the programme upon completion of Module 4 Business Communication II and fulfil the attendance requirement will be awarded Certificate in Applied Learning (Vocational English) – English for Service Professionals [Reading and Writing] (QF Level 3).
    (QF Level 3; QR registration number: 21/000103/L3; Validity Period: from 2/2/2021 to 31/12/2025)
 
Mark-grade Conversion Table Click to open
Grades Marks Overall Rating Grade Descriptors
A 80 - 100 Excellent

Work that demonstrates a superior understanding of the subject matter, being able to develop in-depth solutions to related problems, and with evidence of an extensive knowledge base, original thinking, the capacity to make critical evaluations, and very good organisation and presentation.

B 65 - 79 Good

Work that demonstrates a good understanding of the subject matter, being able to develop solutions to related problems, and with evidence of critical capacity and accuracy, analytical ability, a reasonable understanding of issues and clear organisation and presentation.

C 50 - 64 Satisfactory

Work that demonstrates a sufficient understanding of the subject matter, being able to develop rudimentary solutions to related problems and with evidence of some attempts at analytical thinking, and average presentation and accuracy.

D 40 - 49 Pass

Work that demonstrates a basic familiarity with the subject matter, and with evidence of marginal accuracy, acceptable presentation and organisation.

U <40 Fail

Work showing little evidence of familiarity with the subject matter, with poor accuracy, presentation and/or organisation.

 

Enquiries
Email: ccadmissions@hkuspace.hku.hk
Tel: 3416 6338